How Carelins handles information.

We may collect contact details, organization details, demo request information, support messages, and other information you choose to provide when you communicate with us.

If the Carelins service is used by a care organization, the organization may provide resident, family, caregiver, wellbeing, and care coordination information so the service can support its intended purpose.

We may also collect limited technical information such as device type, browser type, pages visited, referring URLs, and approximate usage activity to keep the website and service reliable.

We use information to respond to enquiries, provide demos, operate and improve Carelins, support care coordination workflows, maintain security, and communicate service updates.

We do not sell personal information. We only use care-related information to provide and support the service for the relevant organization and authorized users.

Information may be shared with authorized users within the relevant care organization, with service providers that help us operate Carelins, or when required to comply with law, protect rights, or maintain safety and security.

Service providers are expected to handle information only for the purposes of helping us provide the website, communications, hosting, analytics, security, or support services.

We use reasonable administrative, technical, and organizational measures to protect information. No online service can be guaranteed to be completely secure.

We retain information for as long as needed to provide Carelins, meet business and legal requirements, resolve disputes, and maintain appropriate records.

You may contact us to request access, correction, deletion, or restriction of personal information where applicable. Requests involving care organization records may need to be handled through the organization that controls those records.

You can choose not to provide certain information, although this may limit our ability to respond to enquiries or provide the service.